How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page.Or call us at: (269) 464-2245

What is your return policy?

Refunds / ReturnsIn the case a refund is necessary, the payment will be returned to the original card used for payment. The purchaser has 30 days to complete the return procedure. If items being returned are due to customer order error, there is a 10% restocking fee. We are not responsible for the customer purchasing the wrong model, style, color, etc. If there is a manufacturer error, or you received a wrong item, please call us and we will gladly help you with these issues.Please note: Shipping and handling charges are non-refundable. The customer is responsible for shipping charges to return the wrong items.Factory RV will not accept items for return that have been used, and/or damaged. Items that have been installed or attempted to be installed are subject to a 50% restocking fee.When returning an item, please include the following information in the box:Name:Order ID:Reason for return:Date returned:Please send your returns to: Factory RV 11451 Harter Dr. Middlebury, IN 46540Please, contact us with any questions. We will be happy to assist you!Email: info@factoryrv.comPhone: (269) 464-2245